Frequently Asked Questions (FAQ)
Maison Richefort – Frequently Asked Questions (FAQ)
Have a question?
We recommend checking our FAQ before reaching out — many common questions are answered here. If you still need assistance, feel free to contact us at support@maisonrichefort.com.
1. Where is my package?
Orders are processed within 1 to 3 business days. Once shipped, delivery usually takes 5 to 9 business days.
You will receive a tracking number by email as soon as your package has been dispatched.
2. Where can I find my tracking number?
Tracking details are sent via email once your order leaves our facility.
Didn't receive it? Please check your spam or junk folder, or contact us directly.
3. How do I track my order?
Use the tracking number in your email to follow your shipment via the courier’s website.
Need help? Email us anytime at support@maisonrichefort.com.
4. I’m not satisfied with my order — what should I do?
Contact us right away. We’ll review your case and offer a solution such as a replacement, refund, or store credit — depending on the situation.
5. Can I return my item?
Yes, returns are accepted. You can return your order within the allowed return period if the item is unworn and in original condition.
Return shipping must include tracking and is at your own cost.
More details: Return policy
6. How long does a refund take?
Once your return is approved or your issue resolved, we’ll process your refund within 5 business days.
Refunds are issued to your original payment method and in your local currency, where available.
7. Which payment methods do you accept?
We accept a wide range of secure payment options:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Maestro.
8. Is it safe to pay online?
Absolutely. All payments are secured via SSL encryption and processed through trusted providers like Shopify Payments and PayPal.
Your data is safe with us.
9. How do I choose the right size?
We recommend checking the size guide on each product page. If you’re between sizes or unsure, feel free to email us — we’re happy to assist with personal advice.
10. Do you ship internationally?
Yes, we ship to most countries worldwide. Delivery times and available carriers may vary based on your location.
Still need help?
Contact us anytime at support@maisonrichefort.com — we’re here to assist you.