Shipping Policy

Maison Richefort – Shipping Policy

Thank you for shopping with Maison Richefort.
Below you’ll find our current shipping and delivery information for all orders placed via our online store.

Order Processing
All orders placed before 12:00 AM (midnight) Eastern Time are processed within 1 to 3 business days.
Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email or phone.

Shipping Area and Cost
We offer international shipping to most countries.
Shipping is free to selected regions and may vary depending on your delivery location and local carrier availability.

Your package will be delivered by one of our trusted logistics partners. These are the most commonly used international carriers for our shipments:

DHL
UPS
FedEx
DPD
GLS
Chronopost
PostNL
Royal Mail
Canada Post
USPS

Carriers may vary depending on your region and delivery conditions.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information typically becomes active within 24 hours.

Customs, Duties, and Import Taxes
All applicable taxes and duties are included in the product price, where possible.
If you are unexpectedly charged additional import fees, please contact us — we will cover these charges for you upon verification.

Delivery Timeframe
The estimated delivery time is 5 to 9 business days, in addition to the processing time.

If you have not received your order within this period, please allow an additional 5 business days.
If your package still has not arrived, contact our support team and we’ll assist you promptly.

Refunds
If a product is unavailable or your return is approved, the full purchase amount will be refunded to your original payment method within 5 business days.
All refunds are processed in the local currency of your region, where available.

Questions or Concerns?
If you have any questions about shipping or delivery, feel free to reach out — we're here to help.

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands
(This is not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01